Kroger

I had the pleasure of shopping at Kroger recently, and I must say, it was a truly exceptional experience. From the moment I walked in, I was greeted by friendly and helpful staff who were eager to assist me with any questions or concerns I had. Their commitment to providing outstanding customer service was evident throughout my visit. One aspect that particularly impressed me was the cleanliness of the store. The aisles were well-organized, and the shelves were fully stocked, making it easy to find everything I needed. It's evident that Kroger takes great pride in maintaining a clean and inviting store environment, which makes the shopping experience all the more pleasant. What truly sets Kroger apart, though, is its dedication to sourcing locally grown and produced food. It's clear that Kroger values supporting local farmers and suppliers, as evidenced by the wide variety of locally sourced products available. This not only benefits the community by promoting local businesses but also ensures that the food is fresh and of high quality. Overall, my experience at Kroger was fantastic. The exceptional customer service, clean store environment, and commitment to locally sourced food make it a standout grocery store in my book. I look forward to continuing to shop at Kroger and highly recommend it to others seeking a top-notch shopping experience.

Customer service is garbage. They act like they only need to give lottery tickets or money orders and that serving customers with issues is beneath them. Ask for help to find an item and they look at you like you work there and should know. Most of the time they answer without knowing anything. They even told me that if you forget your groceries that they dont even TRY to salvage your loss, but if you dont retrieve it by the end of the day they just sit it back on the shelves. Plenty of better stores to go to. Spend the extra 10 minute drive.

Two recent experiences with this Kroger make me wonder about management. Today, it literally took them 15 minutes to get their system to complete the processing of our $153 credit card payment. We had to go to multiple checkout lines and, eventually, to their customer service area, to get checked out. Meanwhile, frozen and refrigerated items just sat in our cart. Although Kroger personnel apologized for the delay, we were surprised no one offered any other means of making up for the inconvenience. The other experience was with the purchase of a Home Depot gift card - the card’s PIN code was blurred, making it unusable at Home Depot. Rather than receiving a refund of our $200 spend, we had to jump through hoops (provide photos, emails, receipt, etc) and were finally granted a digital gift card for Home Depot. Although better than nothing, our intended recipients of the gift card missed out and we ended up with a gift card we didn’t need or want at the time. So, beware of buying gift cards at Kroger.

Sunday 9/18/22 - Gentleman in the black jacket cutting deli meat as he feeds himself and chews food over customers product is about as egregious as it gets in food service. I’ve been watching him be unsanitary for a long time and that to me, means his managers choose to ignore this behavior. And if you expect long wait lines at checkouts to form in a certain direction, put arrows or signs up. NOT rudely speaking associates telling customers that you “can’t” be there. Get a grip on your store/employees. No excuses. Just execute.